a. Vision statement
Libatech targeted Goal and Vision is to become the major provider of Internet Services, side by side with the latest technologies and Network Solutions services provision in Lebanon as a whole. Our plan and strategy are based on being the preferred Internet provider of high quality, Innovative Solutions that will help organizations increase productivity by reducing transaction costs.
Our key success will be our commitment to the customer. We understand that the customer is the business, and the success of the business relies on the loyalty of the customer. Libatech will focus great attention on customer service, making it our number one goal.
b. Mission statement
Libatech mission is to provide complete, quality Internet solutions to our clients by incorporating sensible and cost-effective technologies. These products will be supported by a team of customer-oriented quality staff whose overriding priority is to provide professional service to our customers resulting in complete customer satisfaction.
c. Values
Libatech maintains an intense focus on the values that guide our employee’s actions. We insist on certain core values that not only define us as an organization but also our beacon for continued growth and professional excellence.
- We listen to our customer’s needs and provide innovative, reliable services in support of their needs.
- We deliver definable quality and value so that our customers are proud to recommend us to others.
- We hire professionals for their talents and skills, respect their contributions, and reward them for their contributions.
- We continually improve our company, our community, our industry, and our services.
d. Business goals & objectives
Libatech is capable of offering the best value-added services to most customers is essential for the success of the company by achieving the following goals and objectives.
- Reach a maximum number of customers
- Achieve the highest possible speeds for its customers
- Maintain the highest levels of service quality
- Minimize capital and operational costs
- Manage the delivery of support services and operational requirements of the customer as outlined in the assigned contract.
- Ensure that the productivity goals for the team are met, including service level/availability and customer satisfaction.
- Work with the Service Manager to ensure customer contractual goals are achieved while providing Technical Support Specialist staff with operational support.
e. Business strategy
We intend to become a leader in providing businesses, educational institutions, and governmental organizations with high quality, cost-effective business solutions that will allow our customers to take advantage of the Internet without having to develop and maintain their own Internet technology and hire and retain an extensive Internet staff. To achieve this objective, we intend to continue to rely on the following core elements of our business strategy:
- Providing Highly Reliable Internet Access
- Increasing the Percentage of Our Revenues from Value-Added Data Center Services
- Targeting Middle Market Business, Educational, and Governmental Customers
- Providing Superior Customer Support by Network Experts
We intend to further develop our business by focusing on the core elements of our business strategy discussed above and pursuing the following key growth strategies:
- Expanding Our Network Nationally and Internationally
- Broadening Our Marketing Activities
- Pursuing Strategic Sales and Distribution Alliances
- Engaging in Strategic Acquisitions
- Eventually Becoming an Integrated Communications Provider, Offering Both Voice and Data Services
